Policies

Returns/Refunds

Returns/refunds are only accepted if the item is faulty or damaged.

Due to each item being handmade to order, returns/resizing is currently not available, so please be sure to check the size guide before purchasing. 

 

Shipping

Items are shipped via Royal Mail and will always be sent with a reference/tracking number. Due to high demand and the process of hand-making each individual item, please allow a shipping time of 20-25 days (and in some cases up to 4 weeks) after purchase.

Shipping costs will vary depending on where products are being shipped to and will be calculated at checkout once you have selected your shipping address.

Note: if for any reason you do not receive your items, this will be an issue with Royal Mail and not Ellis Beth. All items will be tracked, which will be your proof of postage and give you indication as to where your order is.

For those buying internationally - if for any reason your parcel gets lost at customs and is returned back to me, I will refund you the cost of item purchased, but cannot refund shipping.

We are not responsible if you enter the wrong address whilst placing an order with us. Please double check all details at checkout to ensure items get sent to the correct address.

Thank you for shopping at Ellis Beth!